Kroc Center Policies

Please read this Waiver carefully as it affects your legal rights in the event of an injury, contraction of a communicable disease, infection and/or damage to property. Participants understand that the use of the facilities and/or services may involve risk of bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection and agree to assume any such risks. In case of illness or accident at our facility, The Salvation Army Community Center is authorized to secure emergency medical treatment at member/participant’s expense. It is up to the participant to consult physicians and other professionals to make sure that they can safely participate in activities and events offered by The Salvation Army Community Center. Participant also understands and agrees that by registering, they are giving up their right (or the minor for whom they register) to make any claim against The Salvation Army, its agents, employees, and volunteers, including the right to sue them, for bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection of any type and/or any other loss that they might suffer while using The Salvation Army Community Center facilities and/or services, except as limited by law.

Family Membership Definition
Adults and minor dependents who are eligible up to the age of 19 all living in the same household. An individual with a disability or an elderly parent who is financially dependent on and is living in the same household with the primary member will remain eligible for the Family membership. Verification of family status and residency may be required. For example: tax return, utility bill, health insurance, etc.

Membership Plans
Membership Plans are subject to change, when the members' age does not match the current plan's age range. The Kroc Center will automatically change your plan to fit the current plan for your age group. You will be notified by mail when the change takes place.

Monthly Payments/One-time Annual Payment
Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Pro-rated fees will be due at time of enrollment and may vary depending upon enrollment date. To complete the electronic funds transfer process, a voided check must be provided with your completed membership form. Membership fees for the following month will be automatically deducted from the member bank account on the 20th of the current month. Any requested changes to your membership must be submitted by the 10th of the month in order to be processed for the following month.

Annual membership payments may be paid in full by cash, check, major credit/debit card. The annual membership fee is equivalent to 12 monthly payments totaled together. The annual fee and required registration fee are due at time of enrollment. Annual memberships that are paid in full are not refundable. 

Membership Changes
Any requested change that affects the billing of your membership must be submitted by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the front desk for pro-rated amount. Adding or removing family members are subject to a $10 change fee. Changes will take effect immediately.

Insufficient Funds Policy
There is a $20 charge for each insufficient funds transaction. This places your membership on hold until payment is received.

Membership Cancellations
Membership fees are nonrefundable. In order to cancel a membership, members must submit a written request by the 10th day of the current month to cancel the automatic payment for the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation. Learn how to cancel your membership.

The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm. We refer to our safety efforts as "Protecting The Mission."

Protecting The Mission guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:
• Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and are mandated reporters of suspected child/vulnerable adult abuse.
• Salvation Army personnel undergo criminal background checks.
• Adults accessing the facility will be screened against public sexual offender registry, will need to provide an ID, and have their photo taken at the front desk before entering the facility.
• The Kroc Center maintains video surveillance of the facility 24 hours a day.
• Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment.
• Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children.
• In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.
• The Kroc Center constantly adapts and enhances safety protocols to adjust to needs.

Members and guests are encouraged to report suspicious behavior. Forms for anonymous reporting, called Confidential Notices of Concern, are available at the Front Desk.

The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.

In order to facilitate positive life experiences while at The Kroc Center, mutual respect between members, guests, and staff is required at all times. Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Center personnel have the right to refuse service to anyone deemed disruptive or abusive.

• Children under the age of 11 must be accompanied in The Kroc Center.
• Proper workout attire is required in fitness area. Apparel must be modest. Clothing design, including logos or messages on apparel, and all visible tattoos must be acceptable in a family setting.
• Only athletic, non marking, light colored, soft soled shoes are allowed on gym floor.
• Refrain from the use of foul language, abusive actions, and inappropriate behavior.
• Lost membership cards must be reported and replaced within 30 days. There is a $5 fee to replace a membership card.
• No one under the age of 12 is allowed in the Fitness Area unless participating in a Kroc Center program or class. Members 12–14 may use the Fitness Area after successfully passing the Smart Start for Teens program.
• No swim wear or wet clothing is allowed outside of aquatic areas. Swim wear must be acceptable in a family setting.
• Bicycles, roller blades, skateboards, scooters or pets (excluding service animals) will not be allowed inside the facility.
• Alcohol and/or drugs are not allowed anywhere on the premises.
• Smoking and/or use of any type of smokeless tobacco products are prohibited in the facility or on facility grounds.
• Weapons of any kind are not permitted on the premises.
• With exceptions to special dietary restrictions, outside food is not allowed at The Salvation Army Kroc Center.
• The Kroc Center reserves the right to terminate membership in response to any immoral or illegal activity by a member.

For more information, review our facility policies and safety information.

It is The Salvation Army's policy to respect and protect the privacy of our visitors. This policy statement tells you how we collect information from you and how that information is used and kept. Using the Internet should be a safe and enjoyable experience, and we take every precaution to make it so.

Users can visit our web site without revealing any personal information. If one chooses to provide personal information while on our web site for the purposes of correspondence, processing a request, or registering for an event, then it is our intent to let you know how we will use such information.

If users tell us that they do not wish to have this information used as a basis for further contact, we will respect those wishes. If users wish to review or correct the personal information we have collected, they should contact us to provide updated information. Occasionally, we look at the domains from which people visit us. We utilize this data to help us make improvements to our web site. This data is then properly discarded.

The Salvation Army recognizes the importance of protecting any information we may collect from visitors to our web site. Our policy is to use this collected information for internal purposes only, and we maintain fitting security measures to keep this information private and secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we have put in place integrated physical, electronic, and managerial procedures to safeguard and secure the information we collect. This information will not be disclosed to third parties for commercial purposes as The Salvation Army is committed to protecting our visitors' privacy.

Use of cookies
Certain sections of The Salvation Army web sites may use "cookies" to store user information. A cookie is a small string of text that a web site can send to your browser that is intended to enhance your visit. A cookie cannot retrieve data from your hard drive, pass on computer viruses, or capture your email address. In general, cookies can securely store a user's ID and password specific to that web site, personalize home pages, identify which parts of a web site have been visited, or keep track of selections in a form or shopping cart.

Cookies help us understand which parts of our web sites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our web site so we can make suitable improvements to our web site and provide you with a better user experience. Our cookies will not provide The Salvation Army with any information not related to our web site. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Notwithstanding any other provision, we may also engage a third party partner for the purposes of recognizing users and delivering them internet-based content and advertisements. We may share information about you with our vendors such as your name, postal address, email, device ID, or other identifier encrypted, hashed or de-identified form. Our vendors also may collect information from you such as your IP address and information about your browser or operating system; may combine our personal and non-personal information about you with information from other data sharing cooperatives in which we participate; and may place or recognize a unique cookie on your browser. These cookies contain no personally identifiable information; they may contain demographic or other data in de-identified form. To opt-out of third party cookies, please go to http://www.aboutads.info/choices.

Restrictions on use of materials
This web site is operated by The Salvation Army, USA. No material from this web site or any web site owned, operated, licensed, or controlled by The Salvation Army may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All trademarks, service marks, and trade names are proprietary to The Salvation Army.

All materials contained on this web site are Copyright ©2020 The Salvation Army or are licensed or otherwise published by The Salvation Army with the permission of the owner of the material. All rights in such materials published with permission of the material's owner are reserved to the respective owners.

Lockers
Lockers are available at no charge. Guests are responsible for supplying their own lock and clearing locker after each use. The Salvation Army is not liable for lost or stolen property. Lockers must be cleared nightly. Locks will be removed by Kroc personnel once center is closed.

Nursing Policy
The Salvation Army Kroc Center is a place for families and welcomes nursing moms. Couches are provided in the ladies lounge adjacent to the East wing restrooms along with a diaper changing station. Moms are permitted to nurse in all common areas but are asked to be discreet out of consideration for Kroc guests of all ages and backgrounds.

Service Animal Policy
We love all furry companions, however, for security and health reasons, only animals who remain on the floor at all times and under full control are allowed. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Sorry, pets and comfort animals are not permitted.

Gift Cards
Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, merchandise, and cafe items. They cannot be used for class materials, theater & performance tickets, vendor events or non-Kroc sponsored events. Gift cards must be used within two years of purchase date, and are nonrefundable and cannot be exchanged for cash.

Class and Program Cancellations
Full payment is expected at the time of enrollment. If the program is cancelled by The Kroc Center, you will be given a full refund in the form of your original payment method*. The Kroc Center will determine if a class needs to be cancelled due to low enrollment 48 hours prior to the first class. If you request to cancel class enrollment five or more days prior to the first class, then you will receive a refund minus a $5 processing fee, or you may choose to transfer to another session if available. Requests made less than five days prior to the first class are not eligible for a refund except in the case of personal emergencies. No refund will be issued for missed classes due to illness, personal schedule conflicts, behavioral issues, or any other reason. 

*If the original payment method was cash, then the refund will be in the form of a check. 

To view the cancellation and refund policies for Camp, please view the Camp Policies tab.

The Kroc Center provides a safe environment for your child while you participate in any activity in the facility. In order to keep our guests safe, we ask that you follow these rules when utilizing Play Care.

• Kroc Center employees will supervise the children in the Play Care center. If no children are present, the center may close up to 30 minutes early. Rates and hours are subject to change. It is our expectation and desire to facilitate a safe and enjoyable experience for parents and children, and thus we require:
• Prior to first use, the Play Care Center Emergency Contact Card must be completed and signed.
• All space is on a first come, first serve basis (based on child to staff ratio availability).
• Parent or guardian must stay on-site after dropping off children.
• Children must stay in the Play Care Room until released to the parent/guardian.
• If your child is not adjusting to the Play Care and is crying (to the point of being hysterical) for 15-minutes after you leave, we will call you by cell phone or over the intercom to come and pick-up your child. Please listen for your name/phone.
• With parent/guardian written approval, staff is able to change diapers following The Salvation Army policy. See Diapering/Bathroom Assistance Policy below for details.
• If your child is not fully potty trained, please ensure they are wearing a pull-up or underwear. If your child is potty trained, but still learning the finer details of going potty (wiping completely, etc.) staff is able to assist your child as needed. See Diapering/Bathroom Assistance Policy below for details.
• Children’s items must be labeled with their first and last name; we cannot be responsible for items left behind.
• No food or gum is allowed inside of Play Care, in order to safeguard children with food allergies.
• Children who harm others (including, but not limited to biting, scratching, hitting) may be asked to leave for the day. Children involved in more than three incidents may be suspended or not be allowed to use the center; the length of time will be determined by the Kroc Center Management team. If child is prone to aggressive behavior, please notify staff. Each consistent discipline problem will be addressed on an individual basis.
• Children who appear sick will need to be removed from the facility immediately (this includes sore throat, fever, diarrhea, excessive coughing, excessive runny nose, rashes, pink/glassy eyes, vomiting, etc.). The child must come in with a note from his/her doctor authorizing usage if condition is non-contagious (allergies, etc.) This policy will be strictly enforced for the protection of the child, other children, and our staff. Please keep your child home until the fever is completely gone. A 24-hour period is recommended.
• Any visit over 2 hours, or that extend past our Play Care Center hours may be charged an additional fee ($1 per minute). Continued violation of this policy may result in termination of Play Care program use.

For more information, review our facility policies, safety information, and Code of Conduct.

Check-in/Check-Out Procedures
Full Day* Camp check-in takes place between 8:30–9am each morning. Full Day Camp check-out takes place between 3:30–3:45pm. There is a late check-out fee of $10 for campers checked out after 3:45pm. Check-in and check-out will take place down on the East end Community Wing. Adults authorized to pick up children (including parents) will be required to show identification at pick up. A Check-Out waiver is available for children age 11 & up and must be completed by a parent/guardian for a camper to be allowed to check themselves out. Once a child checks themselves out, they are no longer in the care of The Kroc Center staff and standard Kroc Center membership policies apply.

*Full Day Camps include Discovery, Adventure, and Expedition Camp.

Camp Cancellation and Refund Policy
Full payment is expected at the time of enrollment. If the program is canceled by The Kroc Center, you will be given a full refund in the form of original payment.* If you request to cancel camp enrollment five or more days prior to the first day, then you will receive a refund minus a $25 processing fee, or you may choose to transfer to another session if available. Requests made less than five days prior to the first day are not eligible for a refund, except in the case of personal emergencies. No refunds, credits or pro-rated credits will be issued for missed days of camp due to illness, partial attendance, behavior issues, or any other reason.

*If the original payment was made in cash, you will be issued the original payment amount in the form of a check.

Camp Waiver/Medical forms
Each camper must have an Enrollment Form completed by a parent/guardian. Forms will include up-to-date contact information,indication of adults authorized to pick up the camper, medical information, and a liability waiver. Some  camps may also require a Transportation Waiver. All forms and waivers must be completed prior to camp participation.

Medical Protocol
If your child has any special medical needs, please include these with the desired response on the Enrollment Form. These will include, but are not limited to, any medical, allergy, or behavioral diagnoses that may affect your child’s experience at camp. Updates can be made throughout the summer as needed and will be reported directly to the Camp Coordinator. By providing this information, you are providing our staff with the knowledge and ability to provide the best experience possible for your child. Please note that there will be no nurse/doctor on-call at The Kroc Center.

Pool Area
Appropriate swim attire is required. Counselors will supervise children at all times while in the pool and all areas will be fully staffed with trained, certified lifeguards. Children must be at least 48" tall in order to have safe access to the large water slide when it is open.

Food
The Kroc kitchen is not allergen free. Should your child have an allergy to certain foods, please plan on bringing a lunch and snacks. Further inquiries can be made to the camp coordinator.

Lost & Found
Lost & Found will be available at checkout at the end of each day. At the end of the week, all Lost & Found items will be transfered to general Lost & Found at The Kroc Center Front Desk. All items remaining longer than 2-weeks will be donated to a local thrift store.

Medication Distribution
If your child needs medication during the hours of camp, parents must complete a Right to Distribute Medication Form. This form gives The Kroc Center permission to give your child the medication and dosage indicated on the form. Your child must be able to self-administer. Medication must be dropped off to Camp Coordinators in the original prescription container with your child’s name printed on the label and placed in a plastic bag. Parents must sign out medication at the end of each day and check back in the following day. Any medication not brought in the appropriate container may preclude camp participation for your child on that day.

Illness & Injuries
Camps at The Kroc are not designed or equipped to handle ill children for the entire day of camp. If your camper becomes ill while in camp, our staff will make your child as comfortable as possible. Our staff will then contact you (the parent) or one of the individuals you have authorized to pick up your child. If immediate medical attention is needed or if the severity of an injury cannot be correctly established, parents will be notified immediately. The Emergency Medical System (911) will be activated at the discretion of the Camp Coordinator and/or Camp Counselors. If staff are unable to reach parents whose child is in need of immediate medical attention, he/she will be transported to the nearest hospital via ambulance and staff will continue to attempt to contact parents. Parents/guardians will be responsible for all emergency medical care expenses.

Staff & Safety
It takes a special person to be a counselor for our campers (your kids). Camp Counselors must be energetic, enthusiastic, fun—but also trained to respond quickly and efficiently in any situation. Your child’s safety is our number one priority.

Risk management Policies

• All camp staff members will receive First Aid and CPR certification from The American Red Cross.
• Staff are trained for risk management procedures at each camp location.
• There will be a 1:10 counselor to child ratio at minimum, at all times. The names of the campers will be kept on staff at all times and “head counts” will be taken between each activity.
• We prioritize water safety. Certified Kroc lifeguards will be present during all swim times at The Kroc Center.
• A first aid kit and a list of medications and allergies will be on camp staff at all times. Parental emergency contact information will remain on staff no matter the activity. The Camp Coordinator will remain in open communication with camp staff.
• When taking a field trip, the vehicle will be operated by either a camp counselor with The Salvation Army Decisive Driving Certification or a licensed local transportation company.
• Kroc Lifeguards will not be present during open water swim activities off site for camps including ages 10–14.

Questions? Please contact The Salvation Army Coeur d'Alene Kroc Center at 208.667.1865 or email [email protected].

Group/Personal Coach Policy
Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department for specific group requests.

Personal Group/Individual Coaching & Program Cancellation Policy
Cancellation of a one-on-one session or any personal or group coaching session requires 24 hours notice. Failure to do so will result in a forfeiture of any monies paid.

General Fitness Rules
• No video recording of any kind also including no video calls, ie Facetime, What’s Up App, Snap Chat, etc.
• Any video recording that is being done must have prior approval from a Kroc Manager.
• Use earbuds or headphones rather than speaker phone to answer calls and watch videos. This is a shared space, please show respect and be courteous of others around you.
• When you find yourself on the phone, please show courtesy by keeping your call short or excuse yourself from the workout area as others are there to workout. 
• After completing the Smart Start program, youth ages 12-14 are allowed to use workout equipment.
• Youth under the age of 12 are not allowed in the workout ares and can not use the workout equipment. 
• Ages 15+ are allowed to use all workout equipment as long as they abide by wellness center protocol and rules.
• Proper workout attire and close-toed shoes must be worn at all times. 
• Equipment users are limited to a 30-minute exercise maximum on cardio equipment if other members are waiting for the machine.
• Only beverages with a closed lid are allowed in the fitness area. No other food or drink allowed. 
• No organized outside coaching or training is allowed at any time.
• Observe proper fitness area etiquette and courteous behavior. This facility requires always treating each other with dignity and respect.
• If you have any questions or would like assistance with any exercise equipment operation, please stop by the Wellness desk for tips and support.

Indoor Track
Distance around the track:
Outside lane 11 laps = 1 mile. Inside lanes 13 laps = 1 mile.

Track Direction
Mon/Wed/Fri - Counterclockwise
Tues/Thurs/Sat/Sun - Clockwise

• Children under age 11 must have direct supervision at all times by someone age 15 years or older.
• For safety and protocol, slower moving traffic must use the inside lane, and faster moving traffic should use the outside lanes.
• When passing another person, be alert to surrounding traffic and cautiously move to an outside lane to pass. 
• Proper workout attire and close toed shoes must be worn at all times. 
• Only beverages with a closed lid are allowed in the fitness area. No other food or drink allowed. 
• No organized outside coaching or training is allowed at any time. 
• Observe proper fitness area etiquette and courteous behavior. This facility requires always treating each other with dignity and respect. 
• If you have any questions or would like assistance, please stop by the Wellness desk for tips and support.

Group Fitness Rules
• Youths 12-13 must be accompanied by an adult (18 years and older) to use the Group Fitness Studio. No one under the age of 15 is allowed in the area unless they are in an age-appropriate class or program.
• All classes are first come first serve, register online for a class up to 2-hours prior to the start of class. There are a limited number of spaces depending on the type of equipment used in each class.
• Appropriate athletic attire must be worn. Soft-soled, non-marking athletic shoes are required. Large jewelry should be removed. 
• Courtesy to others and appropriate language is expected.
• Children and/or babies are not allowed to observe or sit in the back of the studio during a class.
• Please report any injuries or equipment malfunctions to the instructor.
• Please do not tamper with the cycling class bikes or other program equipment.
• Bringing a towel to class is highly recommended.
• Water in closed plastic containers is encouraged. All other food, drink and gum is prohibited in the studio. 
• All personal belongings should be stored in secured lockers or visible cubby. 
• Cell phone usage is not allowed in the studio.
• Kroc Center staff reserves the right to cancel any class. 
• Public drop-in access is intended for inclusive recreational use; any external personal or group training/coaching is prohibited. Contact the rental department for specific group requests.

Gym Rules
• Children 10 years of age and younger must have direct supervision (15 years and older) unless child is involved in an age-appropriate class or program.
• Appropriate and modest athletic attire and closed toed shoes must be worn. 
• Courtesy to others, respect for equipment, and appropriate language is expected. Use of foul language will be grounds for removal of the gym and Kroc Center.
• No hanging on rims and nets. 
• During open gym times, games may be played at the gym attendant’s discretion. Activities deemed unsafe in a gymnasium environment are prohibited. 
• Scheduled Kroc Centered programs take priority over open use recreation. 
• Absolutely no food or drink on the courts. Please use cubbies and lockers for bags and personal storage. 
• Member and Day Pass user drop-in access is intended for inclusive recreational use. 
• Formal, organized, and external personal or group training/coaching is prohibited and will be stopped if observed. Please contact the rental department for specific group requests.

Weight Room Rules
• Youths 12–14 may use fitness machines with completion of the Smart Start for Teens training program. Youths 12–14 may also use free weights area only with completion of the Smart Start for Teens training program with adult supervision.
• Must be 15 or older to use free weights without adult supervision.
• For the health and comfort of all patrons, please wipe down each piece of equipment after use.
• It is recommended all new members attend a Smart Start prior to working out. Orientations are available for members and guests at the fitness desk. Personal training services are also available for a fee.
• Proper work-out attire and closed toed athletic shoes are required. 
• Guests using equipment in this area do so at their own risk. Please be safety conscious. Use a spotter for all over-head lifts, squats and any other lifts where you may need assistance.
• Please work-in other lifters on weight equipment between sets.
• Collars on weight bars are mandatory at all times.
• Use free weights only in designated areas. Do not bang or drop weight stacks and return free weights to rack after use. 
• Immediately report any injuries or equipment malfunctions to staff. 
• Water in closed plastic containers is encouraged. All other food, drink and gum is prohibited in fitness area. 
• All personal belongings should be stored in secured lockers or visible cubby. 
• Please be courteous when using your cell phone, e.g. use headphones, keep your cell phone on silent or vibrate, don’t take calls on speaker, no photography or video recording allowed.
• Misuse of equipment may result in immediate expulsion from facility.
• Public drop-in access is intended for inclusive recreational use; any external personal or group training/coaching is prohibited. Contact the rental department for specific group requests.
• Observe proper weight area etiquette and demonstrate courtesy, dignity and respect toward others in the room at all times. Concerns or inappropriate behavior will be immediately stopped.

• All participants must attend an orientation and sign all necessary paperwork prior to first climb. All participants under the age of 18 must have a parent/legal guardian’s consent.
• Climbers 10 years of age and younger must have adult supervision (18 years and older) unless they are in a structured class or program.
• Climbers must be at least 15 years of age to belay.
• Climbers interested in top rope (belay climb) or lead climb must pass The Kroc Center certification prior to first climb. 
• The climbing wall is only available for use during posted open hours.
• Climbers must wear climbing shoes or athletic shoes with non-marking soles. Barefoot and bare-chest climbing is not allowed.
• All jewelry must be removed prior to climbing or belaying.
• All climbers climb at their own risk and are responsible for themselves and their children at all times.
• All participants must follow directions of climbing wall attendants.
• Climbing equipment may be checked out at climb desk; personal equipment may be used if cleared for use by a climb attendant.
• Loose chalk is not permitted; chalk balls may be used during a climb.
• Report any dropped equipment to a climbing wall attendant.
• Bouldering may only be done to marked bouldering line on the rock.
• Roped climbers have the right-of-way on the climbing wall.
• Be aware of your surroundings; do not walk under any climbers.
• Courtesy to others and appropriate use of language is expected.
• Report any problems to the climbing wall staff on duty immediately.
• Food, drink and gum is prohibited in the climbing area.
• All personal belongings should be stored in secured lockers or visible cubby. 
• Cell phone usage is not allowed in the climbing wall area.
• The Salvation Army Ray & Joan Kroc Center reserves the right to dismiss any climber or belayer for unsafe practices or behavior.
• Public drop-in access is intended for inclusive recreational use; any external personal or group training/coaching is prohibited. Contact the rental department for specific group requests.

Play Care Rules
• Open to children 3 months to 6 years in age. 
• Service is available for a maximum of 2 hours. 
• Please keep children home if they are sick.
• We require ALL children wear underwear, pull ups, or diapers while in Play Care.
• Food and gum are not permitted in Play Care. 
• Parents must properly sign their children in and out of Play Care. 
• Parents must remain within the community center at all times while their child is in Play Care. 
• Children will not be released to anyone other than the person who dropped them off unless special arrangements are made with Play Care staff. IDs will be required. 
• Outside toys are not permitted in Play Care. 
• Make sure any special needs are clarified before leaving.
• Please plan to pick your child up on time to avoid incurring additional fees.

Huckleberry Hollow Rules
• Children 48” tall and under are welcome to play in Huckleberry Hollow.  
• Children must be supervised by an adult (18) inside Huckleberry Hollow at all times. 
• Food and beverages are not permitted in the playground. 
• Children must go down the slide feet first. No toys allowed on the climbing structure.
• Please remove shoes before playing. Socks must be worn at all times.
• Respectful behavior and appropriate language is expected. No rough play.
• Ensure that you and your child are free of illness before entering the playground.
• Adults are not allowed to climb in the play structure.
• The Kroc Center is not responsible for your children’s safety or any injuries that may occur from the use of Huckleberry Hollow. 

Cove Pool Rules
• No photography or videos allowed in the pool area.
• We encourage that breastfeeding be done on the pool deck while covered for safety measures.
• Please shower to remove any lotions, makeup or perfumes prior to entering the pool.
• Children ages 3 years and younger or children who are not toilet trained MUST wear a swim diaper along with plastic pants with full elastic legs and waist. 
• Children ages 3 months to 6 years must be within an adult’s (15 years or older) reach at all times.
• Children 7-10 years old must be directly supervised by and adult or member (15 years and older) in the water or at poolside. 
• Appropriate swim attire (i.e. swimsuit, swim trunks, etc.) is required in the pool. Appropriate covering garments that do not interfere with safety in the water are allowed.
• Food and gum are prohibited in the pool and on the deck.
• Drinks other than clear liquids are prohibited. Drinks must be in a closed container. No glass or breakable containers in the pool or on deck. 
• Diving is prohibited. Swimmers should use a feet-first entry into the pool.
• Jumping into the Lazy River is not allowed – Sit down and slide in.
• Flotation devices (unless secured to the body), snorkels and fins are prohibited in the pool
• Foul or abusive language will not be tolerated.  
• Persons with open cuts, sores, or communicable diseases are not permitted in the pool.
• Anyone with a medical condition such as seizures, hear, or circulatory problem must notify a lifeguard prior to entering the pool.
• Patrons should not engage in unnecessary conversation with lifeguards. 
• Running and horseplay is prohibited. 
• Lifeguards may stop any activity that may cause harm or conflict. Persons refusing to obey rules may be asked to leave the facility. 
• Use by anyone under the influence of alcohol or drugs is prohibited.
• Public drop in access is intended for inclusive recreation/fitness use; any personal or group training/coaching/therapy is prohibited. Contact the Aquatics Departments for personal or group requests.
• All emergency procedures must be observed. This includes leaving the pool and/or pool deck. 
• Pool may close at any time for contamination removal.
• During the winter months, when the temperature drops below 25 degrees, the outdoor hot tub will be closed.

Open River Walk Etiquette
• Please stay to one side while walking or working out to allow for other patrons to pass. 
• The River is a multi-directional exercise space. Please be mindful of other participants and use common courtesy and go with the flow. 
• 1 lap = 25 yards 

Comp Pool Rules
• No photography or videos allowed in the pool area.
• We encourage that breastfeeding be done on the pool deck while covered for safety measures.
• Please shower to removes any lotions, makeup or perfumes prior to entering the pool.
• Appropriate swim attire (i.e. swimsuit, swim trunks, etc.) is required in the pool. Appropriate covering garments that do not interfere with safety in the water are allowed.
• Persons with open cuts, sores, or communicable diseases are not permitted in the pool.
• Anyone with a medical condition such as seizures, hearing, or circulatory problem must notify a lifeguard prior to entering the pool.
• Food and gum are prohibited in the pool and on the deck.
• Drinks other than clear liquids are prohibited. Drinks must be in a closed container. No glass or breakable containers in the pool or on deck. 
• Diving must only occur in water that is at least 9ft deep
• Starting blocks may only be used during supervised programs. 
• Hanging on the lanes lines is prohibited
• Foul or abusive language will not be tolerated
• Patrons should not engage in unnecessary conversations with lifeguards. 
• Lifeguards may stop any activity that may cause harm or conflict. 
• Persons refusing to obey rules may be asked to leave the facility
• Use by anyone under the influence of alcohol or drugs is prohibited.
• Public drop in access is intended for inclusive recreation/fitness use; any extra personal or group training/coaching/therapy is prohibited/ contact the Aquatics Departments for group requests.
• All emergency procedures must be observed. This includes leaving the pool and/or pool deck. 
• Pool may close at any time for contamination removal.
• Children 12 years of age and younger must have an adult supervising them directly in the water (18 years or older).
• This is a fitness pool. Anyone engaging in a non-fitness activity may be asked to leave the pool.
• Flotation devices, including lifejackets, are not allowed. Patrons swim level is expected to be a proficiency level where swimming multiple laps can be sustained without assistance. 

Comp Pool Lap Swim Rules
• Children 12 years of age and younger must have an adult supervising them directly in the water (18 years or older).
• Follow designated signs at the end of each lane.
• All lap swim lanes use a circle swimming/ shared lane policy
• All lap swim lanes are for patrons seeking fitness benefits. 
• Public drop in access is intended for inclusive recreation/fitness use; any external personal or group training/coaching/therapy is prohibited. Contact the Aquatics Department for specific personal or group requests.

• Please shower to remove any lotions, makeup or perfumes prior to entering the pool.
• Cabanas only for adults 18 & up and parents/ guardians with children. Ages 17 & under must use changing rooms located at Competition Pool entrance.
• Personal belongings should not be left in cabanas, changing rooms or public areas. Please secure your items in a locker. 
• The Salvation Army Ray & Joan Kroc Center is not responsible for lost or stolen objects. 
• Lockers are for day use only. Any locks left on at the end of the day will be cut off and contents will be placed in Lost and Found. 
• Please report suspicious individuals to facility staff. 
• Food and gum are prohibited in the Locker Rooms.
• Drinks other than clear liquids are prohibited. Drinks must be in a closed container. No glass or breakable containers in the Locker Rooms.
• Public drop-in access is intended for inclusive recreational use; any external personal or group training/coaching/therapy is prohibited. Contact the Aquatics Department for specific group requests.