Stay Current
The Kroc Center's rates and policies are subject to change. Visit www.kroccda.org frequently for the most up-to-date information and details.

Family Membership Definition
One or two adults living in a household and dependents who are eligible up to the age of 19. At age 19, an individual with a disability or an elderly parent who is living in the same household will remain eligible for the Family membership. Verification of family status and residency may be required. For example tax return, utility bill, health insurance, etc.

Monthly Payments/One-time Annual Payment
Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Prorated fees will be due at time of enrollment and may vary depending upon enrollment date. To complete electronic funds transfer process, a voided check must be provided with completed membership form. Membership fees for the following month will automatically be deducted from member bank account around the 20th of the current month. Any requested changes must be submitted prior to the 10th of the month in order to be processed for the following month.

Annual payments may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee and required registration fee are due at time of enrollment.

Membership Cancellation/Change Policy
Changes or cancellations to a membership must be submitted in writing using a "Cancellation/Change Form" at any time. Changes will take effect immediately.
Download a Cancellation/Change Form

Cancellations
Membership fees are nonrefundable. In order to cancel a membership, members must submit a written request by the 10th day of the current month for it to become effective in the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation.

Changes
Any requested change that affects the billing of your membership must be submitted by the 10th of the month to be processed for the following month. Change requests that are received after the 10th of the month, will take effect the following billing month. Membership downgrades and removal of family members are subject to a $20 change fee.

Insufficient Funds Policy
There is a $20 charge for each insufficient funds transaction.
This places your membership on hold until payment is received.

Equipment
Free use of athletic equipment including volleyballs & basketballs (collateral required). See the front desk.

Lockers
Lockers are available at no charge. Guests are responsible for supplying their own lock and clearing locker after each use. The Salvation Army is not liable for lost or stolen property.

Financial Assistance/Scholarship Program
Individuals, families, and seniors who cannot afford Kroc Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level. Scholarship applications are available online or at the information desk.

Gift Cards
Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, merchandise, and cafe items. Gift cards cannot be used for class materials, theater & performance tickets, vendor events or non-Kroc sponsored events.

Class and Program Cancellations
Full payment is expected at the time of enrollment. No cash refunds are given unless the program is cancelled by The Kroc Center. If the program is cancelled by the Kroc Center, you will be given the choice of a full credit or a cash refund. If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit on your Kroc Center account minus a $5 processing fee or you may choose to transfer to another session if available. Requests made less than five days prior to the start date are not eligible for a refund or credit, except in the case of personal emergencies. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.

Code of Conduct & Discipline Policy
In order to facilitate positive life experiences while at The Kroc Center, mutual respect between members, guests, and staff is required at all times. Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Center personnel have the right to refuse service to anyone deemed disruptive or abusive.

1. Children under the age of 11 must be accompanied by an adult (18 and over) unless enrolled in a Kroc program.

2. Refrain from the use of foul language, abusive actions, and inappropriate behavior.

3. Lost membership cards must be reported. There is a $5 fee to replace a membership card.

4. No one under the age of 13 is allowed in the Fitness Area unless participating in a Kroc Center program or class. Members 13-15 may use the Fitness Area after successfully passing the Smart Start for Teens program.

5. Shirt and shoes must be worn in all areas outside of pools and sun deck. No swimwear or wet clothing is allowed outside of aquatic areas. Proper workout attire is required in fitness area (no street shoes or jeans.) Any clothing, including logos or messages on apparel, must be acceptable in a family setting.

6. Bicycles, roller blades, skateboards, scooters or pets (excluding service animals) will not be allowed inside the facility.

7. Alcohol and /or drugs are not allowed anywhere on the premises.

8. Smoking and /or use of any type of smokeless tobacco are prohibited in the facility or on facility grounds.

9. Weapons of any kind are not permitted on the premises.